Guest Information

Children’s Services (Ages 11 & Under): Thoughtfully designed for young guests with smaller nail beds and shorter service times. Adult Services (Ages 12 & Up): Full adult pricing and standard service times apply. Service Integrity: To maintain our quality and scheduling consistency, services and packages are provided as listed without substitutions.

At J’adore, we’re passionate about creating experiences worth sharing. That’s why we do not offer discounts or incentives in exchange for reviews. Instead, we encourage guests to share honest feedback when they feel we’ve earned it. Every review—whether glowing or constructive—is a gift. Kind words motivate us to keep shining, while thoughtful critiques help us reflect, learn, and improve. We are always listening with open hearts. Thank you for supporting J’adore with your voice and your trust.

We do not offer refunds on any nail services. If you are not satisfied, we provide a complimentary fix within 3 days of your original appointment. After 3 days, or if the nails were altered or removed elsewhere or at home, all fixes become a new service. This policy protects both your nail health and the quality of our work.

At our salon, we’re committed to making every visit relaxed, timely, and personalized. After hearing thoughtful feedback from our guests, we’ve refined our scheduling practices to ensure a seamless experience for everyone. Arrival: Please arrive 5 minutes early to check in, choose your color, and settle in. Late Arrivals: If you arrive 10 minutes or more past your start time, we may need to adjust your service or reschedule so we don't compromise your service quality or delay the next guest. Cancellations & Changes: If you need to cancel or reschedule, please give us at least 24 hours' notice so we can offer that time to someone on our waiting list.

We’re always here to help. Your understanding, kindness, and support mean the world to our team.

For your safety, we do not perform any nail services — including Gel‑X, acrylic, dip, gel polish, or even simple clean‑up manicures — on nails that show signs of damage, including: Redness or sensitivity Thin or over‑filed natural nails Damage from at‑home removal Cracks or breaks in the natural nail Peeling or separation of the natural nail plate Any signs of irritation or infection When the natural nail is compromised, we cannot touch, file, or apply any product. We will recommend a healing period before any service can be safely performed.

We understand that life happens, and we appreciate it when guests let us know if plans change. A missed appointment without notice affects not only our artists' schedules but also other guests waiting for an opening. Advance Notice: We kindly ask that any cancellations or reschedules be communicated as early as possible. Repeated Missed Visits: To keep our calendar fair for everyone, repeated no-shows may require a deposit or prepayment for future bookings. Thank you for helping us foster a studio culture rooted in care, respect, and reliability. These guidelines allow us to protect your reserved time—ensuring every visit remains calm, unhurried, and personalized.

Our Commitment to a Safe, Respectful Sanctuary To protect the peaceful atmosphere of our studio and the well-being of our guests and team, we uphold the following service standards: Mutual Respect: We are committed to a kind, welcoming space. Hostile, disrespectful, or abusive behavior toward our staff or fellow guests will not be accommodated, and services will be discontinued immediately. Health & Nail Safety: Our artists prioritize your health above all. We reserve the right to pause or decline services if any condition, infection, or hygiene concern compromises your well-being or studio safety. Clear Consultation & Alignment: Great results begin with clear understanding. If we cannot safely align on achievable expectations, nail health limitations, or service steps, we may recommend alternative services or decline to proceed. Service & Booking Integrity: To respect our artists' time and reserved schedules, abandoning a service mid-appointment or repeatedly violating studio standards may result in the restriction or suspension of future booking privileges.